Question 1

When Will my Print Arrive?

Accepted Answer

Your print(s) will be processed within 24 hours of order and ship immediately thereafter. Transit times depend on option chosen (where available) and the part of the world for delivery. For UK and EU (and most of the European Continent) delivery time is estimated at between 5-7 Business days for postal orders and 2-3 business days for DHL courier. USA and Canada is estimated at between 5-7 Business days, shipped via DHL courier exclusively.  Rest of the world 4-10 Business days, shipped via DHL courier exclusively.

Question 2

Are Prints Returnable?

Accepted Answer

Each print is made to order, so we cannot accept returns. Please ascertain correct size for the space you intend to place the print before placing order. However, if your print is damaged in transit, or in the very unlikely event that it arrives with a defect, we will replace it. Contact us within 30 days of receipt at printshop@arturomatta.com with images or video of the damage so we can supply this to the courier insurance and sort a replacement as quickly as possible.

Question 3

What Happens if my Print(s) Arrive Damaged?

Accepted Answer

Our fine prints are packaged in highly resistant packaging and offer the best protection available, but we understand unforeseen situations might arise. In the unlikely case the print(s) are damaged we will gladly replace the item(s). To start a return due to a damaged product, you can contact us at printshop@arturomatta.com. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
 
We require all damaged and incorrect prints to be returned to our for replacement, and require written notification as well as photo documentation of damages within 30 days of receiving item.

Question 4

What is the Medium for this Art?

Accepted Answer

All of the images are generated using AI. They all start as an idea or theme I wish to explore, drawing from personal experiences, emotions, societal observations, or pure imagination. Then through extensive collaboration (many iterations and adjustments) with the AI generator, an image conveying the idea, story, emotion is born.

Question 5

Isn't AI-generated Art Just the Machine Doing all the Work?

Accepted Answer

Much like the advent other mediums throughout history challenged traditional notions of art --photography being the most recent-- AI-generated art is ushering in a new era of creativity. Just as photographers compose their shots, adjusting lighting, and editing their images to convey a specific vision, artists working with AI are deeply involved in the creative process. We select the inputs, guide the algorithm's direction, and often extensively edit and refine the output. The artist's vision, creativity, and decision-making are at the core of AI art, making the process a true collaboration between human and machine.

Question 6

How Long do These Prints Last?

Accepted Answer

All our fine photographic art prints are Archival Quality, designed to last 100+years. They are printed on Hahnemühle Photo Rag paper with state of the art printers and with processes that maintain the most intricate details contained in my work. You will not be disappointed, the print quality is breathtaking.

Question 7

What is a Limited Edition?

Accepted Answer

A limited edition is a highly collectible print, it’s only printed in a limited number at a specific size. When an edition sells out, it will not be reprinted again at that size. Currently Large, Extra Large and Jumbo prints are limited editions of 50, 25 and 10 respectively.

Frequently asked questions